This Refund Policy covers purchases of Trader's Second Brain (“TSB”) application access, standalone Notion products, trackers, toolkits, downloads, bundles, and other digital products that link to this policy. Refund eligibility depends on the product, payment method, delivery or use state, payment-provider rules, and mandatory consumer law.
Card Purchases Through Paddle
Paddle acts as Merchant of Record for supported card purchases. Refund requests for those transactions are processed through Paddle. TSB offers a 7-day request window from the original purchase date unless the checkout or product-specific terms provide a longer period.
A request within that window is reviewed under this policy, Paddle's buyer terms and refund policy, the product's delivery or use state, and any mandatory rights in your jurisdiction. Where those rules provide greater or non-waivable rights, they take priority over the 7-day TSB window.
TSB Web Application
A card purchase for TSB web-application access may be requested for refund during the applicable window. When reviewing the request, the payment provider may consider whether access was provisioned, the product was substantially used, or included benefits were consumed. A refund does not cover trading losses, prop-firm fees, broker fees, or purchases made with third parties.
Notion Templates and Workspaces
Standalone Notion templates and workspaces are not eligible for a discretionary refund. They are digital products whose access or claim path is delivered for immediate use. This rule applies whether or not you later duplicate, customize, or actively use the workspace.
If the Notion workspace is included as a bonus with a separate TSB purchase, the bonus itself is non-refundable and cannot be exchanged for cash. Claiming it does not automatically prevent review of the main TSB purchase under the rules for that main product.
Other Trackers, Toolkits, and Downloads
For a standalone digital product other than a Notion template or workspace, the product page or checkout states whether it participates in the card refund window. After a product has been downloaded, claimed, or otherwise delivered for use, refund or withdrawal rights may be limited where you expressly requested immediate access and applicable law permits that limitation.
Bundles and Included Bonuses
Claiming a bonus that is included with a main TSB purchase does not automatically remove every right relating to the main purchase. If a bundle contains separately valued or already delivered digital items, a refund may account for those items where the checkout terms and applicable law allow it. Non-refundable Notion products remain non-refundable within a bundle. Product-specific bundle terms shown before purchase take precedence where they provide more detail.
Crypto Payments
Confirmed on-chain payments, including supported USDT or USDC transactions, are generally final because blockchain transfers cannot normally be reversed. Check the network, token, amount, and destination before sending. If there is a duplicate payment, delivery failure, or access problem, contact us and we will review the order, but we cannot promise reversal of a completed blockchain transaction. Mandatory legal rights remain unaffected.
Duplicate Charges and Delivery Failures
Contact us promptly if you were charged more than once for the same order, paid but did not receive the purchased access, or received the wrong product. We will investigate and either restore delivery, correct the entitlement, or coordinate the appropriate refund with the payment provider.
How to Request a Refund
For a Paddle card transaction, use the buyer-support link in your receipt or email support@traderssecondbrain.com. Include the purchase email, product name, order or transaction identifier, purchase date, and reason for the request. Do not send full card numbers, passwords, API secrets, seed phrases, or private keys.
For a crypto transaction, include the purchase email, product name, network, token, transaction hash, and a description of the delivery or access issue.
Timing and Access After Refund
Approved card refunds are issued by the payment provider to the eligible original payment method. Processing time depends on the provider and financial institution. When a purchase is refunded, related access, licences, downloads, bonuses, and entitlements may be revoked.
Chargebacks
Please contact us or Paddle before opening a payment dispute so we have a chance to resolve delivery, access, or billing issues. We may suspend the affected entitlement while a chargeback or fraud investigation is pending.
Mandatory Consumer Rights
Nothing in this policy excludes or limits refund, withdrawal, warranty, or other consumer rights that cannot legally be waived. Paddle's current buyer terms and refund policy apply to transactions for which Paddle is the seller of record.
Contact
Questions about product delivery or refund eligibility can be sent to support@traderssecondbrain.com.