The fastest way to reach Trader's Second Brain is still email. This page shows what to send, where to send it, and how to route product support, billing questions, partnerships, and content corrections without bouncing around.
One inbox can still work well when the message is structured. The fastest way to get a good answer is to make the first email specific.
Use for login issues, account access, imports, calculators, broken UI, confusing flows, or setup questions.
Use for payment questions, duplicate charges, receipt issues, refund policy questions, or plan confusion.
Use when a guide or calculator is outdated, misleading, or factually wrong.
Use for affiliate requests, collaborations, guest appearances, or product partnerships that actually fit traders.
Examples: “Prop firm calculator on /tools/prop-firm-calculator” or “guide correction on /guides/fundednext-review”.
This is far more useful than “it doesn't work”. One sentence for expected behavior and one for actual behavior usually gets to the point fast.
Good screenshots show the exact issue. Bad screenshots force more follow-up because the important part is still unclear.
A lot of support friction disappears when the right resource is one click away. If your question is not account-specific, one of these pages may solve it faster than email.
Use when you want product setup help, integration guidance, or feature explanation.
Use before emailing about refunds, eligibility, or purchase edge cases.
Use when the real question is educational: prop firm rules, drawdown math, position sizing, journaling, or psychology.
If your issue is about your account, workflow, or billing, send support details. If your issue is about a review, a rule, or factual accuracy on a guide, send the page URL and evidence so it can be corrected or updated cleanly.
These pages explain how Trader's Second Brain operates, how content is made, and how to contact us if anything needs correction.